At Excellence resorts, there is a wide range of rooms on offer. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. The pork was so succulent and delicious. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. We really enjoyed the butter chicken and the onion bhajis. Thank you Javier! All of the shows were amazing. They are large beautiful rooms with great amenities. Yes, free parking is available to guests. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. We hope to come back in the next few years! The service, the food, and the activities/room were all more than we could have ever hoped for. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 Amazing resort, unparalleled service, and some tips before you head out. Daytime Activities As you pull up to the hotel a bellhop will be on hand to take your bags. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. The test was fast and easy (its the stick in nose test). Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. It might be a good idea to research some of . Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Which languages are spoken by the staff at Excellence Riviera Cancun? This is the first time pool temperature has ever been a problem, and is likely related to the low levels. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. Be prepared to pay for the experience though. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. Entertainment team was excelente! The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. Before you go, Id recommend downloading the Excellence app. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. I would highly recommend this resort to anyone! The Dominican Republic shares the island known as the Hispaniola with Haiti. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. Most of all, Gonzalo was MUY excelente! This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. So if you like to be close to the hustle and bustle this is the option for you. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. If seafood is your thing then this is the restaurant for you. They were waiting with a very comfortable luxury SUV for us outside the airport. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. Dreams resorts All your questions answered! Nonetheless, there are tons of pools and space to get sun and swim! So, is it safe to take a taxi in Cancun? When choosing an all-inclusive resort I think the food is the most important element we look at. Federal 307 Chet-Pto. If you go to dinner earlier, the wait will be short or nonexistent. The famous Chitzen Itza is just a few hours away and is well worth a visit. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. The resort was impeccably clean. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. We had the very best time at this resort. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. Please, receive our warmest regards from The Excellence Collection. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. The entire staff at the resort wore masks the entire time. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. One of the daily activities that are on offer is a guided bike tour of the local area. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. The front desk already had our test scheduled based on our departure time when we checked in. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. It can be hit or miss. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. Excellence Riviera Maya excellent. Tripadvisor performs checks on reviews. For more on the Excellence Playa Mujeres, check out our review here. All the activities were well done, but out of the pack Gonzalo and Julio were on top. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. Juarez, Km 324 - 342, Mza. The service is great, and the grounds are beautiful. Stocked Mini-bar with all of the goodies you could ever need. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. If youre not too fussed about the price of the treatments. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. You name it and they have it. setting in the Riviera Maya, set along Mexico's Caribbean coast. These cookies do not store any personal information. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. We tend to have pretty high standards and they were all exceeded. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) We estimate they took away about 25% of the pool chairs and restaurant seats. The staff at ERC are nothing short of amazing. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. As the water is pretty choppy. Excellence Riviera Cancun: Top Notch. Visit hotel website. Ensuring proper protocols are in place. No sign of any Mexican Food like you would expect to be available? More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Kind of a let down. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. The food also sets this place apart. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. I thought that would annoy me, but it was not an issue at all. Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. Excellence Riviera Cancun - Adults Only All Inclusive Beachfront property in Puerto Morelos with spa and beach bar 9.4/10 Exceptional 1,069 verified Hotels.com guest reviews See all 1,069 reviews Property highlights Free breakfast Free parking Pool Free WiFi Gym Air conditioning $605 Price available on 3/13/2023 Carr. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. We highly recommend the resort and have found few that can compare.More. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. The main steakhouse in the resort was pretty underwhelmed by this offering. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. Our driver wore a mask and we did too in the enclosed space. They no longer give you menus at the restaurants, probably for safety. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. Excellence Club benefits: Overview. The driver was friendly and spoke good English. Ensuring proper protocols are in place. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! Gonzalo literally made every activity fun. Package deal Contact accommodation for availability. Something new, they now take your picture at check-in, probably for security reasons. 18 km From Cancun International Airport. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. Also, the water was way too warm for almost all the pools. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. more. They even take the time for issues like crunchy bacon vs chewy if you have a preference. For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. So worth the upgrades. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. The resort is beautiful. Share. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! Every day, fresh fruit in our room, small snacks at night. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Basmati (Indian), also well done. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. Please, receive our warmest regards from The Excellence Collection. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. We were able to get a covid test at the resort to return to the US. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. Spice was the best meal we had there. The building could use some maintenance. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. There are a few drawbacks to this beach. There were no empty drinks left sitting by the pool for too long. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . It has lovely sea views and is located in a small corner of the resort. We estimate they took away about 25% of the pool chairs and restaurant seats. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. Please, receive our warmest regards from The Excellence Collection. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. The quality of the entertainment was quite good albeit that this element of all-inclusive isnt really our vibe. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. Please, receive our warmest regards from The Excellence Collection. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. The resort was apparently full, but it really didn't feel like it. Juarez, Puerto Morelos, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. Overall, we plan to return next winter and think weve found a perfect spot!! I had great fun with Gustavo, Paula and Brenda - the entertainers. The housekeeping team was super-efficient. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. Check-in time is from 3 pm onwards, while check-out is at 12 pm. Located a 25-minute drive from the resort. Prepare by getting your name on the books and grabbing a drink, or two. Please, receive our warmest regards from The Excellence Collection. There is so much to do at this resort. Excellence Riviera Cancun. The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. I read hundreds of reviews on Google before selecting this hotel. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. Does Excellence Riviera Cancun have airport transportation? All the restaurants are very average. Because the ocean was not appealing, the pool areas were packed. The pool scene at the Excellence Riviera Cancun is first rate. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. It has been a pleasure having you with us and we look forward to seeing you back soon. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. You also have the option to opt-out of these cookies. Repeat already booked! Its a must-try if you like Asian food and was our favorite restaurant on the resort. The Excellence Collection, Other at Excellence Riviera Cancun, responded to this review. There are so many wonderful choices for any food or drink. Room: We have done all level of rooms in the past and there is not a bad room in the resort. Overall the food selection was wide and of good quality. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. They taught us some Spanish phrases and talked about Bollywood! The swim up suites are perfect. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. This is one of the Excellence hotels initial resorts. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. . However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. The resort and rooms are beautiful. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. Alejandro at the bar with the pizza oven is great too. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. The volume of activities on offer really takes this resort into the upper echelons of all-inclusive resorts in regards to keeping you entertained. The only downside which was no fault of the resort was the seaweed. Food was great. We will pass your kind words along to the entire team. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. What are some restaurants close to Excellence Riviera Cancun? The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. An extensive gym with a great range of equipment. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. SELLING PRICE: $1,500 USD. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Again, this service differentiated the Excellence and made the experience incredible. Federal 307 Chet-Pto. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. We liked it so much we ate there three times over our ten-day stay. We managed to make it to the ocean once but it took a little liquid courage to do so. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. If you want a specific liquor, just request it. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . The pools are kept very clean, we noticed the staff doing tests on the water every night. We visited Excellence Riviera Cancun - again - for the ninth time since 2015. It is mandatory to procure user consent prior to running these cookies on your website. On top of everything, the entertainment team was superb. Masks are required on flights and airport. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. Yes, Wi-Fi is included and is available throughout the resort. Cleaning round the clock. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. They are friendly and helpful at all times. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Masks are required on flights and airport. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: Usually there are more floats out of the water than in the water. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience.