All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. O2 do tend to change them occasionally if they become oversubscribed. Haiker Rojas. Hi Kristina, Please email us at resolution@lucyinthesky.email so that we can better assist you! Thanks for your feedback. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. This page was last edited on 12 October 2022, at 14:56 (UTC). All international orders are shipped with DHL International Packet Plus. We encourage you to review those policies when you visit those sites. As soon as you place the order, it is processing on our end. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. We therefore have no responsibility or liability for the content and activities of these linked sites. I had an issue with my dress being see through and needed a replacement soon for an event. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. These linked sites have separate and independent privacy policies. Have e-mailed twice in the last week with no response! I wear a size 12, and the size 12 they shipped me barely fit over one leg. Do not purchase from Lucy in the Sky. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Thanks for your feedback. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. would it arrive by october 26th? Really horrible place. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Our regular return policy applies to all orders made through AfterPay. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing -Kate. Lucy In The Sky consumer reviews, complaints, customer service. -Kate. Companies can ask for reviews via automatic invitations. Shipping is free over US$75 and US$6.90 for orders under US$75. Overnight orders shipped Friday will be delivered Monday. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Do not order from here. We would suggest to double check your card details. Find out how we combat fake reviews. Thanks for your feedback. If it was possible to give negative stars I absolutely would. Facebook is showing information to help you better understand the purpose of a Page. Tip for consumers:Absolutely no refunds unless it arrived damaged. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Please let us know if we can help any further. It is a no for me. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Check out what 6,872 people have written so far, and share your own experience. -Kate. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Needed it for Feb 25th. We do not save your payment method details on our website. These numbers are generally staffed between the hours of 7 am to 11 pm every day. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Check out what 6,864 people have written so far, and share your own experience. We're so sorry to hear that you have not received your refund yet. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Our styles are designed exclusively in Los Angeles. . Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Glad that our Customer Service was able to help with your returns! Article created 4 years ago. They have horrible customer service and cannot call because it's a bogus phone number. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Do you agree with Lucy in the Sky's 4-star rating? I ordered a dress on 9/18. 2023 Trustpilot, Inc. All rights reserved. Number of comments: 0 See Profile. Do not buy from them. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. Please read the email in full, there may be pertinent details which may have been missed. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Followed up shortly after the purchase to make sure everything was ok. We ordered a dress on 9/6. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Tip for consumers:Do not buy from this company. Free Shipping Worldwide, over US$50. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). i live in texas and ordered a dress on sunday earlier this week. I never got any notification from them that my dresses would be late or anything. Key Employees of Lucy In The SKY. She was a total pleasure to work with. You can choose to accept or decline cookies. Their trendy collections are always changing and they offer many sales. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. I did the Level 2 Customer Service Practitioner course. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! International delivery is 5-10 business days. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. They are constantly moving as not to get found. We're so sorry to hear that there was an issue with your order. Thanks for your feedback. We're so sorry to hear that your order had quality issues. The complete opposite of lawyer James, Nathan is carefree and fun. | Read 5,941-5,960 Reviews out of 6,586 If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. I have twice ordered from this website (years apart) and both times my items were not sent out. Our cut-off for same-day express shipping is 1pm Pacific Time. Her real name is Carmen and she is secretive about her backstory. Is Tata Sky service free? I used the chat feature again in January to try to figure out where my two other dresses were. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. It said delivery between 9/30 and 10/12. I know it's still only Nov. 15 but I do not think this dress is coming. Horrible return policy. The dresses didn't look anything like the photos. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Background and inspiration -Kate. Please make sure that the style is in original condition otherwise it may be sent back to you. Ordered my daughter a winter formal dress. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. She responded quickly and answered all my questions. Then, the item never ships. How often does the website restock? Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Please emails us at resolution@lucyinthesky.email so that we can better assist you. Hi Lily, She offered me advanced credit and provided easy instructions to do so. I reached our to the company and got a fast response from them. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We're so glad you were able to utilize our 24/7 chat! Search Full List of Executives. Technical support. I had to do a charge back from my credit card company to get my refund back. "lucy in the sky. This consists of doing coursework over 15 months. Products used:None, sizing too inaccurate. You must not misuse this Website. Great customer service. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order | Read 5,961-5,980 Reviews out of 6,593 I DO NOT RECOMMEND THIS COMPANY! However, this is out of over three hundred reviews. -Kate. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. All such rights are reserved by www.lucyinthesky.com and its licensors. If you need your dress for a specific date you might want to find a different one. You may store, print and display the content supplied solely for your own personal use. My item did not arrive in the alotted time it was supposed to with NO communication from the company. I regret buying anything from them. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Images copyright 2023 Lucy in the sky inc. All rights reserved. The stated ship times cannot be altered with the delivery method. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. I would never recommend purchasing from this company unless you don't care if you ever get the item. Don't waste your time or money, just go somewhere else! I was never updated or contacted. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. So glad we were able to help! The dresses were way too short - they barely covered my butt. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. I placed an order and was waiting for more than a month. This has been quite frustrating. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? . Have something to share about Lucy In The Sky? "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Products used:None, I never received them. Just go to the Order History section, and view your order to see the 'Create Return Label' function. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Thanks for your feedback. The 24/7 chat is turned off and nobody bothered to respond to my email. Lucy In The Sky Login. I had a great experience with the customer service chat! Excellent Customer Service, Quality Name Brands. We're sorry to hear about your disappointment with our return policy. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. there is a dress i like but it is all out of stock. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Hi Kim, We're sorry to hear about the order being delayed. Orders and upgrades. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Free Returns for United States Customers. They said they will refund me within 10 days without any explainations for their lateness. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Hi there. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Why would I need store credit when I already purchased the 3rd dress. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. , over 6 weeks. Why just give your money to a site without the opportunity to try and return an item? Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. They are absolutely, THE VERY BEST!!!! Contacts: Adam Russell Adam.Russell@FHFA.gov Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. They just keep everyone's money, don't send anything. Lucy has a story. Horrible customer service. The dress is also incredibly thin and doesn't have much structure. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Contact BT for help and support with your BT broadband, TV, home phone or mobile. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Beyond disappointed. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Critic England, United Kingdom. Please read the product description of each item carefully before purchasing. I reached out to customer service numerous times and have not had a response. Here are 8 tips for writing great reviews. I'm convinced company is run out of a basement and lack computer skill to process anything. Trust that their reputation is deserved. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. CASANDRA M. was extremely helpful in seconds. -Kate. Lucy In The Sky Midi Dress - Black - Alice. Yes! If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Please email us at resolution@lucyinthesky.email. Order took over 2-4 weeks to be delivered. Finally, the Trust Mamma rating is four stars. How would you even know if something would fit or if you'd like the quality? Not to mention that the slip underneath hardly covers anything. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? With no warning either time. Products used:I ordered a dress that NEVER was shipped. You must not establish a link from any website that is not owned by you. Sharing is caring! They have a wide variety of clothes and accessories for men, women, and children. Incredibly scammy and misleading. Please email us at resolution@lucyinthesky.email so we can assist you further. We're so sorry to hear about the order. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Please email us at resolution@lucyinthesky.email so we can look into this for you. If you need help with returning we do have our returns in our FAQ. Return policy is awful and as slow. Any trade marks/names featured on this Website are owned by the respective trade mark owners. I emailed on 9/16 noone has contacted me. GetHuman does not work with Sky's customer support operations, directly or in any . For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. HELP & SUPPORT. They do not have number to call. This Privacy Policy Statement only covers our Website and does not cover any other website. We're so sorry to hear about the order. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. If you're reaching out to us regarding an order, please have your Order ID in your message. Lucy Harley-McKeown; Jessica Clark; . Hi Hailey, Get Sky Broadband - 08442 411 653. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. Please email us at resolution@lucyinthesky.email so that we can further assist you. I feel tricked and pissed off. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Thanks for your feedback. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. -Kate. Both dresses arrived back to back and they looked nothing like it did online. Tip for consumers:Cannot get a refund, only store credit. Prom season is here, and you deserve to look and feel amazing for your big party! Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. -Kate. Super fast and helpful; won't hesitate to order from the site/company again! - Kate. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Thanks for your feedback. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Customer service is non-existent. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Either you embrace "diaper astronaut love triangle" or you don't . This company responds to reviews on average within 5 days. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. - Kate. There is no phone number and the chat has been disabled. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. If anything else you can email us at resolution@lucyinthesky.email-Kate. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. LUCY IN THE SKY Help Centre. You will receive your tracking number once your style/s have been shipped. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Hi Bailey! We will not be liable if for any reason this Website is unavailable at any time or for any period. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. 0333 7591 018. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Call costs from other providers will vary. In the case of any change-of-mind or sizing issues, we offer store credit. Lucy in the sky is our GO TO for all things special occasion. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? allows you to receive photos from your camera directly to your smartphone or. You can also visit this article for more information on getting support! The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) The quality of clothing is so bad. -Kate. Hi! 1200 Wall Street, Floor 2 - Kate, Hi Gosset! . Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Good Luck! where you can enter your landline number to check the service. Be careful of ordering something for a particular occasion. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Review. Please email us at resolution@lucyinthesky.email so we can assist you further. You can email us at resolution@lucyinthesky.email! I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. The dress we purchased did not fit at all like the photo depicted on the site. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:)