Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. Please try again later. Please notify us immediately if you believe the security of your Portal account may have been compromised. Please do not expect a response on weekends or holidays. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. athenahealth is unable to respond to general support inquiries sent to this email address. Please click OK to continue your session. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. All communications between you and your provider's office are carried over a secure, encrypted connection. What should I do when I get the following error, We encountered a problem loading your data. We can use and share your health information to bill and get payment from health plans or other entities. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services.
| athenahealth See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Example: We give information about you to your health insurance plan so it will pay for your services. Patient Portal is a communication service offered as a convenience to our patients. Dial 911 in the case of a medical emergency. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. You have the ability to accept or decline cookies. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Explore our global offices or find the one closest to you. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Features and services. Surpass your goals with the support of our expertise, technology, and data-driven insights. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. In the meantime, you can always log into your Patient Portal using a web browser to check this information. The patient portal now exists in Spanish. trouble logging in, password assistance, access to family members information etc.) Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. How do I view messages and/or responses from my provider? Innovating healthcare. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. It is at your provider's discretion to make test results available. For the best experience when using our site, please update to the latest version. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Ive logged into athenaPatient, but it says my provider isnt supported yet. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We will say "yes" unless a law requires us to share that information. When you receive the security code on your phone, enter it in the space provided and click. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? You can ask us not to use or share certain health information for treatment, payment, or our operations. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal.
AthenaHealth Patient Portal - athenahealth.com How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? When you see this error, a problem has occurred with the app loading your data. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. You understand that Patient Portal provides you with online access to some clinical information about you. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Were improving healthcare for physicians and patients alike. Let us know in writing if you change your mind. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. For questions on those practices, please consult your healthcare provider/institution. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy.
Patient Engagement Software and Solutions | athenahealth We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. This is because all messages that you send and receive in the Patient Portal are part of your medical record. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Can I access appointments, messages, and/or test results for family members or others I may be caring for? We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Improve your quality program performance with expert, end-to-end support.
Cloud-Based Healthcare Products & Services | athenahealth To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Meet the experts helping us reshape healthcare. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. For technical issues with this website during normal business hours, please contact our office. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. We have to meet many conditions in the law before we can share your information for these purposes. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. If you tell us we can, you may change your mind at any time. The Portal is not intended for use by anyone outside of the United States. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To do this, you must create a password for your account by clicking the. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. athenahealth is your provider's trusted billing partner for secure online payment. We will not retaliate against you for filing a complaint. Toggle this switch to turn biometric authentication on or off. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. We can use your health information and share it with other professionals who are treating you.