In my experience, the wait times are usually short and they do call within the estimated time. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. You can request that the buyer send the item back to you immediately. eBay is very aware that scams occur on the website. The other thing that is suspect is their account was created the day they ordered the item. For more information, please see our I was hoping it was a post offcie mix up. Update 2: So my next step was to file claim with UPS. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. I sent a seller an offer on an item and she accepted. Do you have the number? Five! The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Buyer contacts me today. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail.
Cases Policy - Our House Rules | Etsy I guess it depends on whether the item they are sending back is worth paying the shipping on. on Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Those labels are a lot bigger and I never cut them to a smaller size. I agree with that. Those are not indicative of any scam. Check out this video to understand how dimensional weight is measured when shipping. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Usually it will say the name on the package signs for it even if the signature is someone else. Person buys 2 things. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. If the package was mixed up by GSP, then they should handle it. To get a refund from USPS, your eBay buyer can: Submit an e-form. Select Order Not as Described. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return.
Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Never sold on Ebay before. on But the fact that she specifically took a photo of the top tells me it was meant for me. Its just getting worse, sadly. Report the buyer. 01:24 PM. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. 04:02 PM. 09-10-2020 Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. . Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. I asked for a picture from the buyer and it was some plastic item. Plus get a receipt from USPS. Help for buyers and sellers. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Example: You bought a table, and it showed up with only three legs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sucks!! Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I can't really remember what specific package I mailed it in. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. They needed his phone number but I did not have it. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? The buyer pays quickly, and you send the item without concern. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Or just take back the item. The buyer then tried to repeat that same scam several times. Never saw it in my life. Am I protected against negative feedback in this scenario? 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label.
There's no possible way I sent the wrong item so he's trying to scam me. . I think most first-time eBay buyers create their account the same day they place their first order. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. E bay in many cases are making more profit than the sellers. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes!
I Sent An Ebay Buyer The Wrong Item - YouTube I told Ron that this was, "pardon my French, absolute bullshit." The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. The status says the item was "Delivered to agent," so the item shows as delivered. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #.
Solving problems with a PayPal purchase - PayPal If the package was mixed up, it would have happened there.
How Long Does A Missing Mail Search TakeIt was a priority mail over Luckily I was able to contact the Global center and stop the item from shipping to the buyer.
Usps Signature Confirmation Signed By Someone ElseWhen all goes well Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. - edited
How to handle a return request as a seller | eBay what is beyond infinity most expensive car ticket. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Welcome to the Selling board! 26-05-2020 USPS. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Listen to this weeks podcast to hear sourcing methods from a seller! This topic was automatically closed 180 days after the last reply.
eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay 2023 Comparitech Limited. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. e-bay couldnt give two hoots for sellers as long as they are making money.
Returns, missing items, and refunds for buyers | eBay I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. This is a type of blackmail. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. 05:49 AM. 'However once the seller has received the item back, eBay can then step in and review the . In this scam, the buyer then accuses you of sending a damaged item. 10/31/2020 at 3:54 pm #83017 Antique Frog As you sent it recorded delivery I am assuming it had some value to it. 26-05-2020 But I would like to reach more buyers.
Exchanges and Replacements - Amazon Customer Service Remember to be persistent when you are in the right and can prove it. The item I sent out was also tagged, this one is not.
Amazon Sent Wrong Item (What To Do, Exchange + Keeping) If you have any problems paying for your items, we . All such complaints from sellers are simply ignored, as profit takes precedence over reason.
Buyer claims I sent wrong item : r/Mercari - reddit.com Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Got my money back and a promise from eBay to better train their support staff -_-.
Defective Item return that is not defective HELP That necklace couldn't have come from me. Create an account to follow your favorite communities and start taking part in conversations.
paperspast.natlib.govt.nz Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. I've taken back an item I never sold lol. The scammer will ask for the victims gift card number to use as payment. Omg I JUST heard that same story!!!! Copy and save both forms before submitting them. I'll go over how it happened, what I did to fix it, and how you can. Either way eBay will make sure the buyer gets their money back right or wrong. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Record any serial numbers or unique codes. You're not supposed to be liable for anything that happens to it after that. but it is really suspect that they created their eBay account the day they ordered my item. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. It sucks. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim.
What To Do if You're Billed for Things You Never Got, or You Get I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Read the feedback other have left for the person. It is a site to get quality at the best price and sometimes I make 50 cents. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Create an account to follow your favorite communities and start taking part in conversations. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. But if he has balls to carry on, follow up with post master complaint. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Always think like a big retailer. NO Cash Refund for wrong purchased items.
Solved: Buyer says I sent wrong item, is it a scam or was - eBay You would want your copy to be short and engaging, informative but not stiff. Message 1of 30 Honest mistakes happen. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items.
How to handle a return request as a seller | eBay I did all of this. What's the tracking number? So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. How were you able to call eBay? Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Or is it possible it was mixed up with a different package? Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. I will report this to the post master. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. By ARTHUR WRIGHT. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal?
Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse Attached is a picture of a side buckle and the package with address label. The item could have gotten mixed up during a customs check?
shot goods Gilas Pilipinas Full Sublimation Jersey I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I can send to any other email address OK.We'll move all . on
Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange I sell on Ebay myself. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. There is no way to dispute a transaction once its finalized in this way. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips This is what it takes to get ebay to appeal a return in your favor. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . I responded to the return but Im really freaking out. I told them to send it back to me and I'll give them a refund. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. It should not have. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Refund, repair or return. They never sent it back. I had been using half sheet sticky labels for almost a month before sending out this order. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. What to do when wrong item received, seller requesting to send to other buyer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I stopped shipping to Canada because of customs problems. Thank you sooo much for putting your story on here.
Ebay problems: Buyer opened a return and sent back a different item Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Create an account to follow your favorite communities and start taking part in conversations. The online auction site launched in 1995, and scammers have used it ever since. For things like graphics cards your best bet is to sell locally, all cash. If not, fuck them and continue onto arbitration per their terms and conditions. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . Funny thing he could never tell me what he claims he got or send me pictures. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. If so, it's definitely not a package I've sent out.