how do i report a downed comcast line? how do i report a downed comcast line?

ET. Sound the horn, roll down your window and call for help. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. https://corporate.comcast.com/stories/meet-our-digital-care-team. Thank you! The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . We have made changes to keep employees safe so response and call times may be longer than usual. Let us know if you find downed or uncovered wires or cables in your area. For your safety, do not touch or move the downed line. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Hello saftek and welcome, Our community is your official source on Reddit for help with Xfinity services. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Exposed Line/ Wire - How To Report & Things To Know From AT&T I will post again here when/if I receive a reply or action is taken. Where or how can I report this? Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Thanks! Cloudflare Ray ID: 7a2ad44e3df86ef8 How do I report this? We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. . You can email the site owner to let them know you were blocked. Talk to Us. How do I get Comcast to fix a cable line? - MetaFilter You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. How do I report a downed telephone line? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. How do I know if my home is wired for Comcast? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Report A Downed Line. Ask for the Comcast liason. Who removes tree branches resting on utility cables in easement? How to Reach a Real Person at Comcast/Xfinity. Click the "New message" (pencil and paper) icon, 3. Tips in case of an outage What if my power is out? If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Responsible . Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Thank you so much for contacting our Xfinity Support Team over Reddit. You can also request a call at a time that fits your schedule. @XfinityThomasChow long does it take for someone to reply? Xfinity Outages | CableTV.com I also appreciate you taking a moment out of your day to reach back out to our team! If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Youve reached the best place and perfect person to help with virtually all of your account needs! Hi, @user_af7a95. A recent storm brought down a tree which took down one of the above ground cables by my house. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Full special report: Alex Murdaugh found guilty in murders of wife and son the chances of Comcast having their act together enough to even . If the center conductor of the cable is solid copper, it carries it quite well. We have all the tools to help with your cable line and make sure it gets taken care of. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Report it online using Xfinity Assistant. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Report a downed power line - Pacific Gas and Electric Company Internet Security with Xfinity - Report Abuse Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Remember: This number is just for unburied ground cables. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Comcast landlines are being used by homes and businesses alike. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. If you have questions about your services, we're here to answer them. Press question mark to learn the rest of the keyboard shortcuts. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. how do i report a downed comcast line? - perfumexo.com A drop-down list appears. We've had a downed wire touching our building for about two months at this point. Please contact the moderators of this subreddit if you have any questions or concerns. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Like. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Report Downed cable line | Xfinity Community Forum You will need to contact a tree trimming service yourself. Not a word either by phone, email or through the support chat since then. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. You can contact 811 to get utility lines marked. Hello @ryanray.rr81 and thank you! I can't get into my property because the line is blocking the drive way. How do I report an above ground cable down? Usually 911 dispatch has unlisted numbers for utilities. Don't touch anything or anyone in contact with a downed power line. How does cable internet get to your house? Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. I suspect it's an old wire). I am extremely frustrated this issue has not been of the upmost importance to your company. Please call this number (855) 307-4896 to set up your service. We've had a downed wire touching our building for about two months at this point. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. How do you get straight to a representative? Contact Us - Customer Support | DISH Comcast Xfinity Outage Map Is The Service Down? Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. We're sorry that didn't solve your issue. I explained this to the rep when I called to cancel. Throughout our history, DISH has always put customers first. Can you direct message your name and address? Discussion. Occasionally there is a mix up and Comcast forgets to bury the drop. Thanks. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help How do I report a downed line in as few steps possible Where on your property are the lines down on and would you consider them a safety hazard as of now? Privacy Policy. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Then, call PG&E at 1-800-743-5000. 7 years ago. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Stay put and call 911. If you smell natural gas or see downed power lines please do NOT use this page. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? A woman in Huntington says she contacted Comcast several times about a line. Let us know. Comcast Xfinity Outage Map. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. With our new Xfinity support chat, you do not need to input the name of a person. I called but only received voice mail. Should you experience further issues, please create a new post. This website is using a security service to protect itself from online attacks. Hello @user_300363 and thank you! I called on 7/20/21 to report this issue and no-one has been to fix the wires. You aren't allowed to. First Call 9-1-1. Type your message in the text area near the bottom of the window. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! I hope youre having a great week so far! Question: Does Comcast Hve To Repair A Cut Cable Line. How do I report a downed telephone line? | AT&T Community Forums The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Comcast Xfinity problems in the last 24 hours. Massive outages do occur because of problems such as storms, floods etc. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Emergencies and Safety | Consumers Energy it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) It's a hazard to pedestrians and vehicles! If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Who Do I Contact About Downed Phone Line In My Backyard? However, its critical not to cut into a power line, as you know. We have made changes to keep employees safe so response and call times may be longer than usual. How to report a downed wire if I'm not a customer? DO NOT TOUCH downed lines or anything they are touching. For more information, please see our Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. How to File a Complaint Against Comcast - Your Options - FairShake Contact Us - Customer Service Phone Numbers & Chat | Frontier Reporting A Downed Dangerous Pole | AT&T Community Forums How do I report down a cable line? Stay at least 35ft away from any downed wires during cleanup and other activities. Downed/hanging electrical wires - who to report to? | Universal Hub i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. -You are responsible for the "mast," the . Click Continue. Report an Outage | PECO - An Exelon Company - PECO Energy Company It's not the power line and I don't think it's the regular cable either because there's no service outage. Jul 2007 - Sep 20169 years 3 months. Cookie Notice When asked if you want to order new service, say "No." Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Thanks. Sky News - Wikipedia To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). I am an Official Xfinity Employee. Include the words "Firewall Investigation" in the subject line. Get in touch with Comcast Business. Call 911, which will get the FD out to asses the wire (s). Press Enter to send it. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. I am a bot, and this action was performed automatically. Report it as a hazard to your local PD, maybe they have a better contact. Comcast Xfinity Outage Report Is The Service Down? Search accounts based on account number, or chat online. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Your IP: What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Call us anytime at. Then, call PG&E at 1-800-743-5000. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Comcast does not do tree trimming. I would like to report down wires in my back yard for the second time. What to do if you see a downed power line - Pacific Gas and Electric Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Reporting this to comcast seems to be a problem. Select Restart Modem to begin troubleshooting. Yes, Comcast will come to your house to install the cable lines and equipment to your home. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. A drop-down list appears. Type your message in the text area near the bottom of the window 5. Then, call PG&E at 1-800-743-5000. Report Issues with Your Xfinity Services - Xfinity Support If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. How do I talk to a real person at Comcast? Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. An official employee, such as myself or whoever is first available, will respond. Please send us a direct message to "Xfinity Support" with your full name and address. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.