Read Customer Service Reviews of www.regus.co.uk - Trustpilot It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Originally, total costs 20k THB, but end up with 50k THB. Customer service is simply poor. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. GO LITERALLY ANYWHERE ELSE. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. This is a multi-location business. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. This company bills you for services you do not use. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. This company has the worst customer service I have ever experience in my life. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Interested in a new product or service? The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Lets find the right workspace for you and your team. Regus Online Account * All prices shown are valid at the time of inquiry, based on 24-month contracts. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. How BBB Processes Complaints and Reviews. Thanks again for your comments which help us improve. I signed a lease agreement with Regus for an office space Regus Management Network Reviews, Complaints, Customer Service Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. With whom I spoke until now? I could talk with Myesha. The additional increase in your monthly fee is due to the annual indexation. Find out how we combat fake reviews. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 Absolutely unacceptable behavior. Setting up an automated payment is straight forward and can be done through the online portal. Regus is a complete and total scam company. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We use dedicated people and clever technology to safeguard our platform. *Ts&Cs apply; participating locations only. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Requesting your refund is easy. Build an instant presence wherever you need to be, at prime business locations. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Access our global network of workspaces and business lounges as often as you need. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Hard revenue focused. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp Our team members have always been in touch with you and worked with you to rectify this matter. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Remember me Repeated attempts to contact Customer Service have been blown off or ignored completely. I would love the opportunity to help further but havent been able to identify your account. this is absolutely gross and scam. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. BBB is here to help. Don't be fooled by that. Work wherever you need to with flexible access to our global network of workspaces. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) There is non existent customer service department. We find it very unfair that for this reason you post a very visible, insulting and untrue review. think about how low this company is. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Requesting your retainer refund is very easy: simply log into your online account (i.e. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Office staff are always friendly. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Once they sell you something that will be the end of you being treated as a valued customer. I asked a receptionist to help my issue to the Regus help desk. Our invoices are due on the payment date that is displayed on them. Service 110 Value 107 Shipping 48 My contact end of March 2021. Stay away!! We did not put a "2000 dollars bill in front of you". they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. But when It comes to a refund retainer. Anyone can write a Trustpilot review. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I would recommend that anyone considering using this company to think again! One business week has passed since I post it here. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. 25% off. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Its a healthier, greener, flexible, and more cost-effective way to do business. Regus are not transparent with their pricing. PDF These General Terms and Conditions apply to Office/Co -Working - Regus For clarity, you were also charged a retainer top up. We pay those as well. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. And whatever the future brings, were able to handle that too. You should receive your refund within 30 days after your agreement end date. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. This does not affect customers who have a permanent space as these are reserved specifically for them. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Unacceptable billing practices. I still did not hear anything back yet. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. This will ensure the agreement ends at the current final date and will not renew further. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Turned up at 450 Bath Road, Heathrow. She replied to me by email that my case had been started. Absolutely unacceptable behavior. Regus Office rented: Wisma Atria Singapore Our coworking spaces are designed with collaboration in mind. Appreciate your immediate reply. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? As you did not process this correctly, the agreement continued an additional month. Companies can ask for reviews via automatic invitations. Prices are subject to change and will vary depending on the specifically selected products and services. Need to find a different location? It can take many months and still not response. This is a complete con, and scam through and through. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Develop, apply and embed the knowledge and skills acquired by this program to your organization. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. I will be taking legal action if this is not returned within 28 days (31/03/2023). Hi Mike, Im sorry if you felt the need to escalate this. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. If you have a helpdesk contact, we would expect a 24hours reply. Regus does not communicate with customers via telephone. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. A member of our team will get back to you as soon as we have the details. We may have received incorrect data. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Office Space and Coworking prices are per person per month and are dependent on inventory availability. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Talk to an expert. We also ensure all reviews are published without moderation. It goes against our guidelines to offer incentives for reviews. Hi Hannah, Im sorry if you felt the need to escalate this. ive been trying to get my money back ever since. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Sandra promised me to escalate my procedure below, however, when could I get it safely? No staff available for contacting on the event day. Thank you! This review was chosen algorithmically as the most valued customer feedback. I have been renting an office space at Regus in Kings Hill for over 12m now. Verification can help ensure real people write reviews about real companies. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Submit a complaint and get your issue resolved. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . They would not remove the items that I didn't want. *We conduct corporate trainings on your preferred dates and location for no additional cost. Requesting your retainer refund is very easy: simply log into your online account (i.e. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Customer Reviews are not used in the calculation of BBB Rating. 1. Receptionist only can communicate by email, even for the most important things for your business. October 23 I couldn't get my retainer and called them. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. They are scammers, and incredibly dishonest. For clarity, you were also charged a retainer top up. The retainer fee doesn't guarantee a successful outcome. October 8 Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Your agreement end date is not until 10/31/2021. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! I look forward to receiving more information from you. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. 2. Paid for parking online and have now received parking ticket from private company. You should receive your refund within 30 days after your end date. Best, Lorraine Brule Global Customer Service at Regus. Please could you send those details to me at lorraine.brule@regus.com so I can support you? However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. This will surely increase the credibility of your complaint. Regus does not communicate with customers via telephone. Regards, Sandra Melody Head of Customer Services However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Read Customer Service Reviews of www.regus.co.uk - Trustpilot You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. And of course, they just charged me $244 for November. What a ridiculous it is! The company left an official comment to this complaint. Get help. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I realized that my 'request for a retainer' of my account portal had been disappeared. I called them again, which procedure took my time for 3 hours. She apologized to me and promised me to rush to send me it by coming Wednesday. We appreciate your business. Manage all of your workspace and business needs. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. We will then confirm your payment date and amount. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Thanks again for your comments which help us improve. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. I have requested a retainer refund for almost three months. ive been trying to get my money back ever since. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. When they try to collect the rent, their speed is very fast. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Weve cut the cost of selected workspaces* for a limited time only. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. same goes with debt collector from malaysia that emailed me abt 3 months ago. It is IMPOSSIBLE to get them to stop charging. Theyre a great place to connect with colleagues, clients and other like-minded businesses. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Start checking the messages customers send you. BBB Business Profiles are subject to change at any time. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Location: Singapore Its an automated process. When could I get my retainer back? Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. We ask all our customers to add an automated payment method to their account. Setting up an automated payment is straight forward and can be done through the online portal. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. [protected]@regus.com but did not receive reply. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. As you can see from your statement of account, available online (e.g.