PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Its a bull. Not only did it ruin our night, but it also cost us a lot of money for nothing! Wow. >> YOU CANT CHANGE THE RULES MIDSTREAM. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Stubhub policy on refunds is ridiculous. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. I WILL NEVER USE THIS SERVICE AGAIN. Receive a full refund of your purchase 2. if you have any questions please feel free to contact me. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. NOPE. Buy sports, concert and theater tickets on StubHub! Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. I will never use stub hub again. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. But . YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Select Sell tickets from the three dots. Last time I'll probably use StubHub. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. So i grabbed 2 tickets ( I checked after they went on sale). Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I would advise taking this route to get resolution from StubHub. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Your service is terrible and not worth the fee. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. That is a great question. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Called for a refund and they won't give me one and the manager hung up on me. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Overcharged. StubHub's FanProtect Guarantee : StubHub Bought tickets for James Taylor and Bonnie Raitt. Make the best possible case for yourself. I have explained this to them and basically they don't give a crap. I would like my money back due to a postpond concert hours before the concert. Hotels Using NFTs to Create a StubHub for Lodging Reservations Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. The cookie is used to store the user consent for the cookies in the category "Other. This is so wrong in so many ways yet I don't have a leg to stand on. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. How do I get my money back? They explained to us the person who registered the wristband could show up to the event and claim they lost it. Combined with viagogo, we now span 90+ countries around the world. LIARS!!! On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. That's why they have a return policy. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Buy sports, concert and theater tickets on StubHub! Keep asking to speak to someone higher! If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHub Return Policy [Quick Information]. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . So now the tickets will not arrive in time for my event. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. I called immediately but received the same reply, "No refunds!" Stubhub STOLE THE MONEY FROM ME!!!!! If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Now what? They had me wait 3 hours to tell me to go scratch. How come they can't control that?!! To Stubhub.com and surprisingly they were already on sale. This doesn't make any sense and I transferred these tickets way early on before COVID. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. A lot of tickets sold on stubhub are individual people. Is it still taking 120 days? Please help me. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. By clicking Accept, you consent to the use of ALL the cookies. All rights reserved. You still ended up with my money, and I never received any value for that. I notified a chat type person immediately to tell her I made a mistake. We were able to register one wristband, but not the other. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Don't take NO for an answer! totalling almost 900.00 in the middle of the night. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. My tickets were 100% real. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". For sure I can warn any one who is going to use this service. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. However, if it's not in your name you can't get this done. Yes When we bought these tickets, we had jobs and splurged for a night out. i am not interested in a credit that expires so therefore am requesting my full refund. if you have any questions please feel free to contact me. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. DO NOT let Stub Hub take advantage of you! StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. I went to use the credit on my account, and nothing showed up. See detailed StubHub customer service rankings, employee comments and much more from our sister site. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. All of our tickets were void, fakes, frauds. Hour on Chat and another hour on phone. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Called stubhub, no help! Other sellers may take a case-by-case policy. Til' they get their procedures in the correct order, I'll never return as a buyer. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy StubHub stopped guaranteeing cash refunds. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! "We chose StubHub because of their 'FanProtect' guarantee," Brown said. This is ridiculous never using them again. I called the credit card company and the charges on the card had not even hit yet. My order for $402.19. From that StubHub wallet page you can request a refund instead of keeping the credit. They still charged me fully for a canceled ticket transaction. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. I just hope I get my money refunded. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. Wrong seats. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Save my name, email, and website in this browser for the next time I comment. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . I don't think it's fair that you hold our money like that and can only offer us the option to sell!! I purchased tickets on their mobile app for a college basketball game. I selected a particular date for a Broadway show. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. i am not interested in a credit that expires so therefore am requesting my full refund. Did StubHub's changed ticket refund policy violate Mass. law? When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. This website uses cookies to improve your experience while you navigate through the website. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. It's my money, why are they holding it?!!!! I just had to comment on here as a reply to everyone complaining about stubhubs return policy. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. anyone have any advise on how to deal with this? Spent $314 for daughter and friend to see Harry Styles. It's not fair to the seller or stubhub. They charged my account even after I transaction. They said if I disputed it with my CC company they'll cancel my account with them. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Explain your scenario, and provide any applicable evidence. Your service is terrible and not worth the fee. BOSTON . I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. She said to late sorry. Concert is tonight and just received tickets in a completely different section then what i paid for. Just notified by email of event cancellation for Atlanta United vs Orlando. I don't know how your company seems to think that 120% is of equal value or better. The game has been changed to Sunday 27th August and we are simply no longer in the UK. All Rights Reserved. I requested refund now, but they didn't reply me yet. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. StubHub won't refund my money. We were so upset. I lost my tickets. Purchased 2 tickets to a college basketball game. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. This cookie is used for the website live chat box to function properly. April 1, 2020 Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Olivia Perreault. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? This cookie is set by GDPR Cookie Consent plugin. Was there fraudulent activity with my tickets ? If I had purchased elsewhere I would have received a full refund! "Pretty unfair, almost unethical on their part," Brown said. Overall awful experience with only one of four tickets received for $500. A StubHub employee via phone assisted in returning the ticket to my account. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Im sensing a nice class action lawsuit coming your way. I should be given a refund! "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. GIVE ME MY MONEY. How long until my credit card is credited back? Major League baseball canceled the game and StubHub changed its policy. These people are entitled to their money back.". No longer was it offering full refunds, only a 120. Where Can You Use Your Macys Credit Card? It not I guess it is small claims. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Ticketmaster Changed Its Refund Policy Without Notice - Travel Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? We're not refunding money at this point,'" Cormier said. And if you work in corporate you know that everyone has a boss except the CEO. If these are not available, you will likely get a full refund. I have been trying to reach y'all about a refund. I would've been able to see Chris Brown. Required fields are marked *. I was told at the door stub hub does this frequently. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina I won't let them take advantage of fans like me by ; and they have friendly voices. Hi, @Fatsuma! Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. When I got to the venue my tickets were no longer accessible. The credits are valid through the end of 2022. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? This is an essential cookie for the website live chat box to function properly. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Also, awfully bold of them to assume I would want to purchase through them again. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. StubHub to refund canceled events after pandemic complaints They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! FRACK! This was an unauthorized, unreasonable charge. Last Updated on September 16, 2021 by Dave Clark. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. or Did you buy an excessive amount of tickets? At the event, tickets were discovered to be invalid. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. StubHub is a global marketplace and our policies vary by region, in line with local guidance. Nobody will know until game day. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. The festival would issue them a new wristband and cancel the "lost" one. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. to see the game on TV? After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. These cookies will be stored in your browser only with your consent. It reads Refund in Progress. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. while we were at work. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I don't even have an account, never purchased tickets but some thief stole my card info. The cookie is used to store the user consent for the cookies in the category "Analytics". It started giving credit instead: a voucher worth 120% the ticket price. UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund