This made me suspect the problem was not my modem after all. Use a DSL splitter to plug a phone and a modem into one wall jack. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. Just follow the QuickConnect instructions when you get to step 4. If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it will. After a "forced" Windows 10 update (not upgrade), my three Windows 10 devices will not connect to the internet through my CenturyLink router, either through an ethernet connection or a wireless connection. Your modem is connected to our network and the line is active. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. Next image. Most of these are best for tech-savvy folks who are familiar with modems and networking. Up to 3 Gbps Speed - 600+2400 Mbps with 2-stream connectivity. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. Before finishing the installation procedure, there are a few things you should be aware of. LIGHT COLOR - DSL internet connection status. Make sure the outlet is live. $69.99. C4000BG CenturyLink Bonded Line DSL Router - amazon.com Scan the code on the modem to finalize the installationThen we touch on optional items such as: 1. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Try this: Only the C4000BG and LG/LZ models have a DSL light. Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000LZ. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. I'd keep the modem it if it worked for accessing the internet, just for a backup, but the only thing it seems to be useful for right now, is using it as tester to see if the DSL service is working or not. But, it also offers two DSL ports. Make sure the outlet is live. CenturyLink Compatible Modems: A Comprehensive Guide - Updater Chat with customer service to get a technician to install a whole-home filter on the line outside your home (there is an installation fee for this.) Welcome to the HP Support Community. How to Back Up Modem Settings | CenturyLink I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. Note:If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet. While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. CenturyLink Brightspeed Bonded dsl modem router C4000BZ newest version gigabit. You will only meet with utter futility. At this point, you are ready to activate your service! I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. C4000 modem setup This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. Century link C4000LG Bad Firmware issues. . 423 0 obj <> endobj CAUTION! 5. In this video, we'll show you step-by-step how to install your C4000 Modem. Page 6 4. Editorial Score. Downloading the MyCenturyLink app for easier install3. found on earlier modems. Please try another jack orchat with usfor further help. D IFV`/2l&# Ii! It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. Have a home security system? Website blocking. Service blocking. Not the right kind of modem? It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. Works great. Create an account to follow your favorite communities and start taking part in conversations. You can continue to the next stepto compete setup. Once the status light ring on the front turns blue, the DSL light(s) should then turn green to indicate the modem is connected and ready to finish setting up. It should turn. Windows 10 Will Not Connect to CenturyLink - Microsoft Community Internet Strength: 90%. Theutilities menugives you access to several additional tools to manage and test your modem. The app makes installing your modem a snap, and is also a great way to manage all your CenturyLink services. DSL and power ports on the back of the C4000BG and LG/LZ models. We had to replace one of the same models and no issues. I then went through the 3-step setup for this new modem, but was never able to finish step 3. Either move it to the room where it will get . Overall Performance: 85%. If the connection fails repeatedly,reboot your modem, then try again. Note:If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet. This video is a step-by-step guide of how to setup your modem. Once the status light ring on the front turns blue, the DSL light(s) should then turn green to indicate it's connected and ready to finish setting up. Cookie Notice So my question is, can I can send this new modem back and get my money back? Modem Speed: 85%. After it detects the connection, the LED Ring will show green on your C4000BG when the Internet is ready for you to use. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC. It should turnsolidBLUEonceit has connected. Dynamic QoS: Prioritizes data through the router for smoother streaming. If you did not receive filters, pleasechat with us. Please note that a phone jack is required to set up Brightspeed internet service in your home. I have the C4000LG modem. And am looking for information on Axon/Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Best Modems for CenturyLink in 2022 | Internet Near Me If the main LED or DSL status light on your C4000 exhibits different behavior, or indicates a problem based on the guides above, thenthere may be an issue with the network or with your equipment. Previous image. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. We've created a series of self-help and install videos to empower you to quickly get connected. Detailed steps are here: https://www . The red light indicates the modem isn't connecting to the Brightspeed network. If in doubt, you might wish to put off connecting your modem until after 7 o'clock. Plug the phone cord into a filter and then into the wall jack. Single status light ring. Verified purchase: Yes. Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. Try disconnecting the power, waiting a few minutes, and repeating setup. Learn what the flickering lights on the front of your CenturyLink C4000 modem mean, and how to troubleshoot related problems with your connection. 8.5. They will put in credentials in the GUI for you. I have had the (dis)pleasure of working on both the C1000z and the C3000z. Find helpful customer reviews and review ratings for C4000LG CenturyLink Modem by GreenWave (Renewed) . TESTED CenturyLink Greenwave (C4000LG) DSL Modem WiFi Router + AC Power Cable $49.95. I told him yes and he told me it is complete trash and I'd . This morning, the Century Link guy stopped by to check the setup outside of my house and he asked if I'd be getting the C4000. SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app It may be that only one of the jacks is hooked up to Brightspeed's network, or all of them may be active. . Amazon.com: Customer reviews: CENTURYLINK Greenwave C4000XG CenturyLink C4000LG DSL Modem - White 689791146182 | eBay Option 2 is probably the simplest and is a good choice. Do not attempt to purchase this CenturyLink branded fiber modem directly from CenturyLink. How to secure your home WiFi network and router - CenturyLink About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. C4000xg Bridge ModeThe Router / AP Mode page displays. Open a web If the DSL light remains red after verifying your date and checking your cords and jacks, you will need to, This indicates nothing is connected to the modem port. Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. It came in the mail a few days later, and I hooked it up (I can see this thing was built to be idiot proof), but it didn't connect to the DSL service. For the following models: Standards-based WiFi WPA3 security. The main screen will appear. Personalize the Wi-Fi2. I know on the older modems, I was able to shut off the radio and add almost any router. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. You can test this by plugging in another electrical device, and/or try another outlet. Use the My CenturyLink mobile app or browse tohttp://connect.centurylink.com,and follow the prompts to finish setup. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. Your modem'swireless settingscontrol the WiFi network in your home. Once the light is green, you're connected to the internet and you can get online! While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Privacy Policy. In addition to the main LED display, the C4000LG model has a DSL status light, found beneath the ports on the back side, as seen in the photo. This means a connection failure has occurred. Plug the phone cord into a filter and then into the wall jack. Go to quick set-up and put in the necessary authentication information as it was stated from the old modem. The LED ring in the center of the C4000LG will light up green upon full internet access. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. It's possible that there was a power outage or some other loss of power of the modem/router and it reset. If you have more than one phone jack in the house, connect the modem to a different one and try the setup process again. In-home speeds may differ based on router setup, devices and other factors. Networking Optimized Dual-Core Processor Powerful processor boosts wireless, wired and WAN-to-LAN performance. Modem setup Wireless (WiFi) setup Modem status Utilities Advanced setup. This router comes in multiple versions, each with different specifications. DSL and power ports on the back of the C4000BG and LG/LZ models. Century link C4000LG Bad Firmware issues : r/centurylink - reddit The tech fixed the problem, and the new modem was able to connect to the DSL service. Centurylink modems are made by 3rd party distributes (recently it seems mostly Zyxel). It should turnsolidBLUEonceit has connected. . This modem purchased from Amazon, however, is quite a novel piece of engineering and works quite well. . . Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. All Rights Reserved. In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. Setting up new service? The particular jack you are using isn't hooked up or is faulty. No Ethernet port? Check your order confirmation to make sure you've got the right date that your service is scheduled to start. Make sure the power cord is fully and firmly plugged in on both ends: into the power port on the modem and into the wall outlet. Residential | Small Business| Enterprise| 2023 CenturyLink. If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. How to Pick the Best CenturyLink-Compatible Routers and Modems - Allconnect Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. 5 Gigabit ports (1 WAN + 4 LAN) Smart Connect - Intelligently selects the fastest WiFi band for every device connection. If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Standards-based WiFi WPA3 security. The user manual indicates all ports should be functional, so i would guess either the PC lan port or the cable are having issues. 448 0 obj <>stream item 7 CenturyLink Greenwave C4000LG DSL Modem WiFi Wireless Router w/ Power Adapter CenturyLink Greenwave C4000LG DSL Modem WiFi Wireless Router w/ Power Adapter. View the Axon / GreenwaveC4000 user guide(for models BG, LG and XG), View the Zyxel C4000user guide(for models BZ and LZ). Make sure this fits by entering your model number. We recently moved and got Century Link internet service, with the C4000LG modem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Use the new modem. And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. Many ISPs like CenturyLink will either sell or rent you a modem/router combo box. oFywR@Rmr3xpMtuc2zOT|Qs&!^UE~di #(xNcws@[".^qWf7(l461\D J\+;/jRz\z=|!#Ga:aQ|ik Has been reset to factory default settings. "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. Below are some of the most common questions and issues that customers ask as they install a modem. Next image. Residential |Small Business |Enterprise Option 1:In theMy CenturyLink mobile app,go into theInstall My New Modemsection. Advanced settingsgive you even more control over your modem's configuration. If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. 10 Best Centurylink Modems of 2023 | MSN Guide: Top Brands, Reviews PDF C4000lg User Guide - Fcc Id Try this: This can depend on a number of factors. Change admin password. $84.99. If the reset button is held in for 10 seconds or more, the power light will turn amber and the modem will be reset to CenturyLink factory default settings. Click Apply to finish the configuration. C4000lg Centurylink Dsl ModemPower Supply Cord Cable Charger Mains PSU HP Support Agent. This means the network is not being detected by your modem. Works great, easy setup. Continue to the Internet connection Setup. Features of the C4000XG. Page 9 5. That's okay. The modem was easy to set up and worked perfectly. Next, you'll need to find a good spot for your modem. Highlighted Features. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Once done, connect the Printer to the Wi-Fi. You can test this by plugging in another electrical device, and/or try another outlet. You may receive a notification earlier in the day to let you know that your service has been activated, and then you can start your installation. Free shipping for many products! If it is Red, please contact CenturyLink By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2) Use the CenturyLink modem as is (in router mode) and use Orbi in Access Point mode. We no longer support this browser. Security for your home or business network and all connected devices, Up to 75% less lag time (latency) for gaming and video applications, Wireless 101 - Understanding how WiFi works. The initial boot-up process can take up to 15 minutes as the modem updates firmware and syncs with the network. CenturyLink C4000LG Greenwave DSL Modem Router w/ Cables & Power Adapter. All Rights Reserved. Your line should be activatedno later than 7 p.m. on your start date. 4. which is to say is that it does exactly what it is supposed to do, and offers the standard modem GUI by going to IP 192.168..1. And am looking for information on what the Ethernet lights mean on the back. 2023 Brightspeed. Call tech support back and tell them your modem is in a "walled garden" state.