There's class action suits, that they violated their fan protect guarantee," Rossman said. Irvine, CA 92606. It doesn't look like the case has officially seen the courts yet. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. McMillan has had a StubHub account since 2017. Always cover coughs or sneezes with a tissue or sleeve. Those will be paid out by the end of May. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. This image from. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Refunding tickets to a cancelled event - stubhub.community Suite 101 SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. The NHL suspended its season March 12. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Receive a coupon for 120 percent of your original. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. Powered and implemented by FactSet. StubHub to refund canceled events after pandemic complaints In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. 2875 Michelle Dr., Ste. 2023 Advance Local Media LLC. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Will I get a refund if a ticketed event is canceled because of coronavirus? 2023 Fortune Media IP Limited. All rights reserved (About Us). pic.twitter.com/onFRrGVh6S. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. That customer may need to try and exchange those tickets, or attend the rescheduled date. Fax: 205.328.7234, 603 Duling Avenue Followhim on Twitter at @ProofHearsay. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. StubHub Settles For More Than $9.5 Million With Customers Denied Cash and click the Request cash refund button on the appropriate credit. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. 8 Feb 2023. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Attn: Litigation Department When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. What will ticketing look like after StubHub files for - Medium Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. 2023 www.jsonline.com. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. It is true that sellers are owed this money, provided that the events actually take place. Unless you want a refund)." SBNation.com. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. Today 3/27 #Stubhub updated their policy for CANCELED events. Thats simple contract law, he explained. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. By choosing I Accept, you consent to our use of cookies and other tracking technologies. All rights reserved. Date of experience: 20 January 2023. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". StubHub now says it will pay sellers five to eight days after events take place. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. 2023 Cox Media Group. Thats everything that we can tell you about StubHubs returns and refunds policy! The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. StubHubs return policy is called the FanProtect Guarantee. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Learn more about disclosing health and safety requirements on your listing. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Tel: 601.427.4050 It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased.