Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! 2023 ForLocations.com All rights reserved. (Exchanges cannot be made at kay.com). The business is located in Newburgh, New York, United States. I had read all the reviews after purchasing, and got really worried. 10 days later I have nothing. Shop the latest and enjoy express delivery and free returns today. Sorry I didn't listen to my friends. Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com Privacy Policy. Kay Jewelers Credit Card Payment Address Google+. Horrible material and so over priced. purchases from Amazon.com. Average Customer Rating. Kay Jewelers Phone, Email, Address, Customer Service Contacts without changing your browser settings you agree to their use. Kay Jewelers offers engraving on rings. I would like to write a letter to your corporate offices. I called customer care and no one called back. Two REAL jewelers have stated that it in fact can be repaired. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. 327 Save up to 10% OFF on KAY Jewelers items. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. We let the people know we were just taking a look around, we were not looking for anything specific. This company was holding a sale on their rings. If you select a size other than the standard ring size shown, service may be required to adjust it. I bought 2 rings from kay. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. I ordered two pairs of earrings online. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. This is the WORST business to deal with. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Can I have someone other than me pick up my order? Kay Outlet | Kay Jewelers Outlet - Discount Jewelry I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Extended service plan: Thanks again Ashley! I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Great Staff and very pleasent and helpful. I suggest you find a better place to buy your Jewelry if you want good service. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. You'll have great cow workers and flexible schedule The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. One pair was fine. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. The trade-in value is the original purchase price, excluding charges such as tax and shipping. I am only giving one star since you have to give a star to do the review. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. That's a $1360 difference. Unsubscribe easily. Box 659728. a:hover { Explore a wide variety of the world's most classic ring setting, available in a variety of design options. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Will I have to pay shipping charges if I request in-store pick up? Learn more After 30 days, your order will be returned to kay.com and your method of payment will be credited. I just want to trade it in for something else. Not an email. KAY at Your Service. Read full review of Kay Jewelers and 2 comments. ConsumerAffairs is not a government agency. If you select a size other than the standard ring size shown, service may be required to adjust it. I am told to wait 10 to 14 days to see if they can find it? Text (855) 929 - 4190. Well, every Kay policy should be the same. #freethebear" They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. I contacted a representative, Katley M, and stated I wanted to cancel. Saturday: 10 AM 10 PM ET. You may trade in your diamond for another diamond at least double the trade-in value. When I brought it in, they said it would be $450 to repair. A diamond's value is determined by its carat weight, color, cut and clarity. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. I am beyond delighted!! The Extended Service . I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. Don't worry, the conditions for using this coupon are very broad. Kay Jewelers Corporate Office USA. How do you tell someone this? Lease Purchase ProgramLearn MoreApply Now I am set to get married in two weeks. Do you offer any warranties on your merchandise? I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Top of the Page, Do you offer engraving? I want the additional 5% off. I still had the Diamond, so that was to remount & fix the prong. E-mail us at Kay credit customer service or call 1-800-877-3616. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. So don't forget to put the discount to use. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Set a time to meet online or in-store, and we'll meet you, ready to help. Top of the Page, What is a special ordered item? First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . No, one in the store informed us of a promotion for 18months. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. Your order will be shipped from kay.com to the Kay store of your choice. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Monday to Friday: 7 AM 1 AM ET. Sign up to receive our free weekly newsletter. Store manager wouldn't exchange or refund. This is where you need to buy your jewelry in the Caribbean!! - Kay's How do I know I can trust these reviews about Kay Jewelers? How will I know when my order is ready for pick up at my Kay Jewelers store? Extended Service Plan - Kay I gave them the ring to have it repaired and they have lost my ring and will not replace it. Compare Coupons patiently and you may be able to get a 10% OFF. Chat support people have zero idea what they are doing. I came by with my boyfriend to just look around. It looks like your microphone is disabled. For a price quote on specific engraving requests, please visit your local KAY store. Need Assistance? Contact our Customer Care Team Today. | Kay I call to have it fixed and was told no. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. The ring was there the next day Friday after I was told it was gonna be about 5 days. It can help you save $200 OFF on your orders. Very disappointed with kay, bought a man watch and the band was to small. With our free tools, you can check out the . My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . The ring came in perfect condition, no scratches or anything. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. The price I paid in 2003. Even though it didn't ship yet I was told they cannot change the city state and zip code. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Always look forward to see the jewelry. Both gifts from my husband were purchased at this store and I had the receipt. Need Assistance? Contact our Customer Care Team Today. Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books Customer Service: 1-800-229-0364. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Enjoy reading our tips and recommendations. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . Visit Kay to find your dream ring today. Please DO NOT SHOP AT KAY'S. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. Found great customer service from Dustin and Xochitl and got a great deal. Exchanges can be made at any Kay Jewelers location. You have added the max number of Favorites. If I want to mail a payment , what address should I send it to? When will my credit card be charged for my in-store pick up? Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Kay Jewelers Customer Satisfaction Survey Sweeps Also to let employees know they should not ask personal questions like their social. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. This will surely increase the credibility of your complaint. Contacting Kay Jewelers. What colored gemstones are considered precious? There can be some limitations, so pay attention. .js-responsive-image { I email Kays and surprise surprise their "vendor" never even issued my return. Desired outcome: The eligible items for the discount range a lot. Most orders will arrive within 3-5 business days. Kay Jewelers Credit Card Customer Service Number I paid approx. They are professional liars for MONEY! Submit a complaint and get your issue resolved. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. It can help you save $200 OFF on your orders. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. durable and stronger than white gold. It looks like your microphone is disabled. The package was never opened by anyone and came back only a couple days after being shipped. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and Original review: Feb. 26, 2023. Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings I WAS there at 6 months. ForLocations, The World's Best For Customer Service Info. MORE+, Buy now! You're in the right place! Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. color. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. The diamond in my ring fell out on May 7. My account is [protected] if you have any questions or need to search the account. Our content is intended to be used for general information purposes only. Granted, it was pre owned, but still. Grab your savings right now. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche She found the exact ring at another kay store in riverside. Im friends with the manager and she lied to me as well. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If youd rather exchange your purchase for something new, great! Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com This is a great jewelry store to get anything my wife wants. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Fix for a reasonable amount. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Top of the Page, Can I return a special ordered item? } What do I need to bring with me to the store to pick up my order? Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. Unfortunately, there are quite a few good reviews about the company's support service. It's time to enjoy your shopping with such a big sale. Of some multiple emails still have gotten nothing back. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. I feel very misled and ripped off ! From warranties to orders, Customer Support can answer all your questions. What address can I use? Phone Number: 1 (800) 527-8029. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) When will my credit card be charged for my in-store pick up? Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. Find over 27 million businesses in the United States on The Official Yellow Pages website. TargetCW. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Top of the Page. No need to wait for every minute to receive phone call from delivery partner.