Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Wisecars will not sell or rent any personally identifiable information. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. The permit you may need depends on which country youre visitingand how long youre staying. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. It is a huge scam. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Amendments can only be made up to 48 hours before the pick-up time. provided by the customer's credit card company. So you can bag the best deal with total flexibility to change your plans if you need to. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Wisecars believes in protecting your privacy. Wisecars Car Rental Deals | Skyscanner It is highly recommended to call the police even for the smallest of damages. Verification can help ensure real people write reviews about real companies. 49 reviews. All persons driving the vehicle must be in possession of their driving license at all times. Please inform the car rental company straight away if your rental car gets damaged. If you cannot find the confirmation email, please contact us via our website. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. They may be needed if you wish to make a claim. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. I reached out to Wisecars, who were really understanding of the issues I encountered. Due to this protection, it cannot be read by any third party. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. As with any amendments, just scroll down to the bottom of this page and create a support ticket. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. If your plans change in advance, you can bring your pick-up time forward by amending your booking. 2023 Wisecars. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com 2023 Wisecars. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Wisecars does not own or operate any Car Rental Companies. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Great service! Cancellation Protection can be purchased only at the time of booking and is not refundable. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Re: Wisecars car rentals. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. When you rent a car, you will usually need excess coverage. One of our helpful agents will be in contact with you to address the request. If you are involved in an accident, the local police and the Car Rental Company must be contacted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Read Customer Service Reviews of www.wisecars.com - Trustpilot You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Wisecars is not liable for services or bookings not fulfilled due to force majeure. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What's Wisecars' cancellation policy? I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Replies to negative reviews in < 24 hours. If not, you will need to purchase the cover at the car rental company counter. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. What's Wisecars' cancellation policy? Manage bookings effortlessly. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Some Car Rental Companies in some rental countries may also require an International Driving Permit. It might take your bank extra time to settle the amount. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Due to this protection, it cannot be read by any third party. That should not even be separate. Please note, we only delete personal data on the request of the individual. All rights reserved. Trustpilot is assessing this review in accordance with our flagging process. Please note, under no circumstances is the fuel included in the rental price. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Wisecars is an online vehicle rental broker. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. @ Vicpak. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. It was very easy to make reservation and booked a rental car in a few minutes. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. They will need to show their drivers license, which they must have held for at least two years. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. The rules that apply to the main driver also apply to any additional drivers. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Wisecars will process your cancellation refunds in 7 days. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Manage Bookings Online - Wisecars - Wisecars All rights reserved. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. You can also find this information in the pick-up and drop-off details. Manage Bookings Online - Wisecars - Wisecars In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. No charge will be made for amending your booking before the start of your rental. I attempted to rent a car from them for a few days for $535. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). All cancellations outside of the aforementioned timeframes will not be refunded. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 We will send you your rental voucher 48 hours before your pick-up time. I booked a rental car in Germany and had a flight get delayed that was going to make me late. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Read more from https://www.wisecars.com/en-us/reviews. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. 1 year ago. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. They were cheap but the quality of the car was the worst I have ever seen on a used car. Wisecars is an online vehicle rental broker. There might be differences based on offers. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Here are 8 tips for writing great reviews. Wisecars does not take responsibility for partners response times. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Wisecars employs limited use of cookies for your safety and does not store any personal data. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Yes. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. When picking up the car, every driver must present their licence. Wisecars falsely advertised vehicles for rental on their website. If you are late for your pick-up, you could lose your car. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Very easy process and had the best price on the internet. We will send you your rental voucher 48 hours before your pick-up time. Only persons listed as drivers on the Car Rental Agreement can drive the car. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Experience right now is good only just booked will have to wait to see when I pick up the car. Wisecars Protection Package ensures that you are protected should anything go wrong. Read Customer Service Reviews of www.wisecars.com - Trustpilot How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result.