The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. You must have at hand your bracelets, the number of your helmet, and the date of your visit. No problem! Is there any type of refund and/or cancellation? If you purchased online you have access to the special ticket booth. Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. ALL-FUN INCLUSIVE . We offer you multiple payment options to pay for your reservation. We are sorry but no. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. We wanted to know the best place to watch Mexico play in the World Cup, etc. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. If you want more information about your transportation please call Customer Service. Hotel Xcaret Mexico: The Experience Photo Pass - Planning | Best What happens if I forgot my download code? The use of the Photo . Prices vary according to season. I have sent multiple difference emails requesting assistance with no response. Upload or insert images from URL. Am I obliged to participate in all activities or is it possible to choose some of them? Thank you for contacting the Photo Department at Experience Xcaret. Pasted as rich text. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Zipcode 77500. Yes, you can contact the photography customer service center This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? It is important to bear in mind that most of our activities need constant physical efforts. Outside Mexico. Above and beyond customer service! Additional terms may apply. What is the minimum/maximum weight allowed on zip-lines? At the end of your stay, you can buy the photos at the store Tienda de Fotografia. FAQs; Customer Service. Customer Service. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. Where is the photo that I downloaded located? Business travelers can take advantage of the business center. Rest areas, dressing rooms and restrooms available during your visit. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. Your link has been automatically embedded. (I loved Fuego on my last visit). You need to confirm your age by showing a valid ID card. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). The Rafts circuit is 342 yards long. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. Top Hotels in Middleton, MA from $94 - Expedia 5 floors in property. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Swim in the 437-yard stalactite river inside ancient caves. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. Chetumal-Puerto Juarez Highway KM, Km. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Due to the nature of the product we offer, you always have the possibility to view the photos. A floating Mexican party awaits you at Xoximilco. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. de C.V. | Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. Unlimited Xcaret Experience | Paradise for nature lovers | Barcelo.com ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. Take advantage of the free WiFi in public areas, express check-out, and free valet parking. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. Reserve now, pay when you stay. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. What happens if I didn't bring along the credit card used for payment? My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. Sol (PEN): Visa, Mastercard, Diners and JCB. Are the downloaded files of high quality? Is it possible to participate in these activities if I have heart problems? It didnt matter if he was cleaning the pool or checking chemical levels he smiled. Faqs - Xcaret On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. If it doesn't, for their own safety, they won't be able to do the activity. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. This hotel features a restaurant, a gym, and a bar/lounge. *MSI only with participating cards (banks) issued in Mexico. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. Yes. Yes. You can post now and register later. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? BUY THE PHOTO PASS! Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. de C.V. We use own and third-party cookies to improve your experience on our website. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. 282. The ramen at Xin Goa was excellent as was the fried rice. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter. For more information, please consult our list of products and services found in the Price list section of our website. Yes, the purchase confirmation can be presented with any of these devices. My hotel is not available for pickup, although I chose transportation to the parks. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Where I can store my personal belongings? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. de C.V. We use own and third-party cookies to improve your experience on our website. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Enter the heart of the Mayan jungle. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. Occidental at Xcaret Destination | Riviera Maya | Barcelo.com There are a lot of things to do in the parks got adults and kids. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. Luxury Resorts in Riviera Maya | Hoteles Xcaret The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Occasionally, birds would land near him and hed speak to them or laugh at them. Frequently Asked Questions - FAQs | Hoteles Xcaret - Hotel Xcaret Yes. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. We are here to serve you and to meet all requests, questions or suggestions you may have. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. (01152) 55 4163 7327 The staff treats you like royalty. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. 5th Ave 10. The best of a home combined with the best of a hotel. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Play it safe and take your own photos with I would have.More. No, this is why we advise you to bring one with you. We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. You can take it as many times. For further support information contact our photograph department at foto@xcaret.com. Within Mexico. The experience of living Mexican art . Get onboard the shuttle and visit it as many times as you want. Play it safe and take your own photos with I would have. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . Carretera Chetumal-Puerto Jurez, Km. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. Free Cancellation. +1-888-675-2083. Children must present ID from school with address in Quintana Roo, or school report card with photograph. Each photo downloaded is a JPG file, and the videos are MP4. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. Depending on the operation, transfer could be in a van or luxury bus. New activity: Underground Expedition. Each park has its own price for the photos pass. The free buses with unlimited access to the park saved us probably $1000 by itself. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. No, all the activities are included in your admission. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. Photo Pass Xenses; Get my admission to Xenses. Ingresar - Xcaret Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Prices contemplate the number of people (PAX) and the number of purchased parks. Enjoy truly special moments of fun and relaxation with the . In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Yes. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. !DO not buy the photo package!!!!!!!! DO NOT MISS THIS PARK!! BUY THE PHOTO PASS! - Review of Xcaret, Playa However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. You cannot paste images directly. We can provide it to you if you have your purchase receipt. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. Only adult individuals aged 18+ are allowed to drive. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. Omni Boston Hotel at the Seaport. What are the payment methods to buy online? But we purchased the photo package 2 parks & the hotel. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. All rights reserved. He is a pool technician. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. It is important to confirm your transportation service at least 48 hours in advance. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. You can download as many times as you need to while the code is valid. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Everything is close you dont have to move your car at all. How do I find and download the photos from the website? I will not repeat everything that has already been said. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. How do you remove the watermark from the photos? Other services (WiFi, ATM and gift shops). For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. If I do not have credit or debit how can I make my reservation? Xcaret Admission | Riviera Maya Excursions | Cancun Tours I went to the park and couldnt buy them. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. Changes are not permitted on the day of your visit. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Dear MexDreamer,First at all, we would like to thank you to choose Hotel Xcaret Mxico as your Home to enjoy your vacations. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. Doubletree Hotels Middleton hotels are listed below. What types of files are the photos that are downloaded? Re: Xcaret: photo pass worth it? In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Pick up at the airport could not have been easier. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). ( NO KIDS ). It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. He was knowledgeable about the resort, the general area, and was very happy to make conversation. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Months without interest, only with major participating bank cards issued in Mexico. Riviera Maya All-Inclusive Resort | Hotel Xcaret Mxico In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. What should I do? Yes, you can access to the park with baby food, infant formula, etc. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Xcaret in Cancun Mexico: Our Review - The Barefoot Nomad How can I find out if there is a pick-up service at the hotel where I'm staying? Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Can somebody on a wheelchair access the Park? I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. We dont recommend the use of flip-flops or Crocs. 5/5 would recommend again. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Sorry, we dont have Travel agents discounts in Xplor. Frequently Asked Questions | Xplor Park Riviera Maya *MSI only with participating cards (banks) issued in Mexico. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. No problem! Your previous content has been restored. 2003-2023 Lexyl Travel Technologies, LLC. By continuing to browse the site, you agree to the use of cookies. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? But. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! Service at every restaurant was never short of perfection. If you visited our Parks: foto@xcaret.com The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. If you have an account, sign in now to post with your account. Is there a discount for persons with disabilities? By continuing to browse the site, you agree to the use of cookies. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. On a PC right-click on the file and select the option to extract. We were swimming in an area by one of the restaurants (Las Cuevas I think?) To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Do I have to reserve for a specific date? Minimum age allowed is 5 years old. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Subject to availability. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. Months without interest, only with major participating bank cards issued in Mexico. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. 50 Park Plaza at Arlington Street, Boston, MA, 02116. Their eco-integrating design and premium amenities make them unique. Yes, it is valid all year but is subject to change without notice. Please verify the policy to change the date of visit or cancellations. Traveling on business? Dont Buy the Photo Package!!! - Review of Hotel Xcaret Mexico, Playa When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Rest areas, dressing rooms and restrooms. How do I find and download the photos from the website? I can see them but they all say sample on the and not able to download. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. You can download as many times as you need to while the code is valid. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. We stayed in a adult only area. I would make a point to visit whatever bar Adal is tending the next time I visit. Within Mexico. Other services (ATM, WiFi and gift shops). Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. Exact pick-up time will be confirmed when making your purchase. 5 Blossom Street, Boston, MA, 02114. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Doubletree Boston Andover Hotel. If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. If you visited our Parks: foto@xcaret.com Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. How long is the photo/video download code available? What is the maximum number of people allowed on the vehicle? We can provide it to you if you have your purchase receipt. Xcaret: DO NOT MISS THIS PARK!! Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. From $75. Do you have a special discount for Quintana Roo residents? For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Yes, you can contact the photography customer service center No problem! Xcaret: photo pass worth it? - Playa del Carmen Forum If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Middleton, Massachusetts Hotels from $108 - Hotel Deals | Travelocity Prices and availability subject to change. per night. If I book for a specific date, can I change it afterwards? We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. But we purchased the photo package 2 parks & the hotel. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg).
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