We apologize Using tobacco or electronic cigarettes or vaporizers is prohibited. MARTA Mobility University Program. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Service cannot be provided earlier, later or on days when regular MARTA service is not available. MARTA Mobility Guide - services.itsmarta.com If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Five Points Lost and Found Office is temporarily closed. Vehicle number and operators name, if applicable MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY How much does a Reduced Fare Breeze Card cost? The application has two (2) parts (A & B) and is the first phase of the process. 2424 Piedmont Rd, NE 30 Alabama St., SW If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. The application allows for the following online: Employees can view and update personal information, submit . Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. You may also e-mail: Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. MARTA To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Weekday: 4:45 AM - 1 AM; . Standard fare is $4. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Travel Companions are subject to the regular MARTA Mobility fare. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. MARTA Mobility. 2424 Piedmont Road, NE MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. The application allows for the following online: Everybody needs their own. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. to request that an application be mailed or emailed to you. Customers may also cancel via the MARTA website @ MARTA - Metropolitan Atlanta Rapid Transit Authority Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. MARTA MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Customers will be asked to leave a voicemail with their name and phone number. The position pays very well also. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. MARTA attained the Silver level of recognition for its sustainability efforts. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. MARTA Police (Non-Emergency) 404-848-4900. MARTA Police (Emergency) 404-848-4911. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . . Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: MARTA MARTA Transit; MARTA Service . PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Name, address and telephone number *Unlimited rides for consecutive days beginning first day of use. Alternative format requests may also be made during the application process. MARTA Passes - Metropolitan Atlanta Rapid Transit Authority Benefits and job security are a plus also. Card or the customer must pay cash. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Superintendent of Mobility Operations MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Is a shared ride, advanced reservation mode of public transportation. that the online Mobility application is currently unavailable. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. MARTA Customer Experience. Partnership Program. About MARTA. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. for any inconvenience. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. It's part of making MARTA a transit system everyone can use. Lost Item Inquiry Formfor lost items. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Accessible Services - MARTA Transdev launches new partnership with MARTA Mobility to support A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. MARTA Police (Non-Emergency) 404-848-4900. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). MARTA To request an alternative format, please call MARTA during normal business hours at. Customers with schedules that require frequent changes are not eligible for subscription service. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. custserv@itsmarta.com, Write to: MARTA Customer Service Center Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. MARTA Transit; A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. 404-848-5826. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. MARTA Mobility | Atlanta, GA | GatherMS MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA Police (Emergency) 404-848-4911. Please contact To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. No-Shows that are not within the customers control will not be counted against the customer (i.e. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Accessible Services - MARTA Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Mobility Fares. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Service - MARTA The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. Metropolitan Atlanta Rapid Transit Authority | Complaints | Better MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Mobility Operators do not provide services that exceed door-to-door assistance.
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